I was setting up a temporary WordPress site for a client as a placeholder for their business. All they wanted was their logo, a link to an existing product page, and a message about the site being under construction.
I’ve been busy, so I haven’t logged into Facebook for a while now. I ran into somebody who said to send them a friend request, so I pulled up my Facebook app on my iPhone and ran through the process of logging in there.
I hadn’t used that app for a really long time, and like most iPhone apps, you have to start over once it upgrades, so that didn’t surprise me.
What did catch me by surprise was what happened when I tried logging on from my Mac later that day. First thing that happened was I got an unfamiliar screen that said I had logged in from a location I hadn’t used before:
OK, fine – seems like they’re trying to protect me, so I guess I can deal with this – but why they think I’m logging in from a different location is a bit off. So I’m expecting some sort of confirmation of identity, which would be fine. So next comes the usual Captcha to make sure I’m not a machine:
I type in the phrase, and get to the next screen, where the first surprise happens, apparently to identify myself I’m going to have to recognize people tagged in photos:
I’m a little worried now, since I don’t spend a lot of time looking at photos from my friends, and I’ve seen a LOT of photos from the ones I do know that don’t really look like the person to begin with. But it looks like this is the only option.
So I start trying to identify the photos, and the very first one I see is a picture of a cow and calf … Hmm, this is going to be hard. Obviously none of my friends are cows, so it must be pulling from somebody’s picture album. Of course I only know about 20 people who might post a picture of their livestock, and probably the same number that might think a calf was cute enough to take a picture of.
So I skip that one, and try again – now I get a picture of somebody celebrating. It’s a picture of people in their 20′s, so I’m thinking either an old photo, or one of my younger friends, but I don’t recognize any of them. Two down and no luck. At this point I even try looking at photos on the iPhone (which for some reason still works), no luck, so this is skip number two ….
Next I get what is obviously some sort of a class picture from the 60′s or 70′s – I probably know this person, but how would I know who the picture belongs to ? So it goes, with all 7 pictures being people, places or things I don’t recognize.
Then the next annoyance: after failing, you have to wait an hour to retry, so I can’t even go back in to see if I might get more recognizable pictures.
The next time through I think I recognize one, but still no luck. OK, wait another hour.
Finally on the third try (the one where I started writing this post), I get lucky. Every picture that comes up is an actual person, and I recognize all but one. Luckily for me even the one that has more than one of my friends on it appears to have worked. And I’m back in …
And in this whole process, there is no link to get help, or alternative way to get past this process. What would you do if you had some sort of vision impairment.
FAIL – Facebook … you need to fix this.